BulletProof Security Blog

Testimonials & Customer Feedback

The new Testimonials & Feedback page is here:  http://forum.ait-pro.com/forums/topic/testimonials-feedback-ideas/

NOTE:  All comments, emails responses, Testimonials and all other information posted on this page are actual statements made by actual BulletProof Security Pro customers.  If you are a BPS Pro customer and would like to post a Testimonial please send your Testimonial to info at ait-pro dot com.  We are in the process of phasing this page out on the Blog site and it will eventually be moved to the Forum site. Thank you. 

“Hello
Your product saved my website-building career. Okay so I am only an amateur but I have many sites and blogs I love. They were attacked due to vulnerabilities that I did not know were present in WordPress. In addition I discovered for the first time in over 15 years of hosting that a host is not responsible for “bot” attacks on your sites. I was shocked. Then I found out what security programs cost and thought that this was the end of building sites for me.. they were just TOO costly for a site which is not making money.

Then I discovered the free edition of BPS Security. I liked it so much I donated. Then I noticed I could buy the whole product for use on as many sites as I wished for $49. I asked the author for a refund of the donation because I was buying the full product. He graciously refunded my donation and I did buy the product.

I find it easy and very useful.

[Yes you may use the above as a testimonial if you wish.] “

–Charles

“Awesome prouct great thinking seriously I really appreciate all your help. ARQ is an awesome feature !”

–John

“I was getting tons of hacking attempts – the most was 83 in one day. I spent many hours trying to find a secure way to lock down my WordPress site – www.washonwheels.net. I tried a couple of plugins but they were either too cumbersome or made the site go down. I had to restore the database numerous times.

My hosting company recommended I check out Bulletproof Security. It was just what I was looking for. After everything I had gone through, I didn’t bother with the free version going straight for the Pro version – a steal at $49.

The support during installation was quick and professional. Since I’m not an IT guy, I contacted them a few times to make sure I set everything up right.

Once it was installed, the hacking attempts stopped. You can’t protect yourself 100% but you can make it hard enough that hackers go spend their time on sites that aren’t protected.

I don’t know how or why I became such a target but I no longer have to worry about them getting in. If you have a WordPress site, you should get Bulletproof Security and save yourself a bunch of headaches.”

Sincerely,

Joel Shorey, President

“Here my Testimonial you can use at your disposal:

After looking through various security related options for my WordPress sites I gave Bullet Proof Security a Go. I don’t mind paying for a good solution, so I went for the Pro version. The plugin installs flawlessly, and takes a little bit of getting used to in implementing the settings. Nothing too difficult if you know how to navigate WordPress admin.

In fact, one could even secure a site without knowing anything, simply just by following the buttons one by one until all text goes green, hehe. Of course it makes sense to work through the Q&A and other help material available to get a bit more in depth understanding.

I must say, the few times that I needed help, the support was fast and superb, and over the last year since I have been using BPS, it has improved tremendously, with instructional videos guiding all the way.

Happy to give this my highest recommendation.”

–Uwe

“I just wanted to send you a major THANK YOU and a big – LOVE YA WORK!!!

The new update and ‘Login Security’ feature is ace.

Here are my honest feeling about this plugin in general and the work you are doing, for people like myself, who rely heavily on secure wordpress websites.

“The Pro version of Bulletproof Security for WordPress is beyond brilliant!”

After the nightmare and stress involved in cleaning and restoring a hacked website. With BPS Pro now installed… I feel completely relaxed, knowing that nothing changes inside my website files without BPS blocking, restoring and/or alerting me.

And now with the Login Security update (v5.8,) I can even track legit user’s logins and any hackers that manage to gain access via a intercepted or cracked password!

At first glance the interface of this plugin is scary and intimidating, but by following the simple click procedure in the install video, I found it so easy to setup and get my head around!

Thank you for all the immense hard work that has obviously gone into BPS Pro, I truly feel like I got a bargain. It should be the first thing that anyone serious wordpress site owner plugs in!”

Pablito
Managing Editor
Flamenco Australia Magazine

“Testimonial:

Just wanted to share my very pleasant experience with BPS team. I run a small website dedicated to wedding videos. Being in that industry, i am always preoccupied with many other tasks-so it leaves very little time for everything else. Recently my site was compromised, and i have read many positive reviews in regards to Bullet Proof Security and what it does for the site. So i gave it a try. I did not realise at the time, that it is NOT just another automated plugin. In fact, there are live people who are ready to help you when questions and problems arise. It happened to me, and i sent an email not expecting anything out of it; perhaps general manual instructions. I was wrong. Response was prompt. BPS team member helped me configure the plugin to my sites individual requirements, saving me headache and sleepless nights thinking that my site could be attacked again.

Best Regards”

–Igor

“I was apprehensive when I first bought the BPS plugin but I was surprised by the functionalities and what it does to secure my websites. Most developers do not even bother to reply your request for support but I was pleasantly surprised that the response from BPS is very prompt and proactive. The developer even offered to get into my backend to assist me to debug some unusual problems. I happily give BPS plugin “Excellence for support” and “Fantastic for the functions” & I believe many wordpress sites could benefit from this plugins to ward off the nightmares caused by hackers who wasted so much of my valuable time with injection of malwares. The only word of caution is you must be prepared to spend some time to read through all the detail instructions to set up the plugins to enjoy the security afforded by it.”

www.facebook.com/lowleeyong/

–Titus (Singapore)

“Once again I just don’t know how to thank you enough. I actually though that the allocated space needed to be moved/shared but I had NO idea how to do it. Thank you! You have been such a pleasure to deal with and I’m just so impressed and grateful for what you’ve done. My domain have been so useless, they have extremely under qualified staff manning tech support but thankfully I got an absolute cracker of a woman yesterday that just went bam, I was on the phone to her for literally under a minute. All the extra things you did for me are just fantastic. I had no idea it would be so hard. They literally try to force you into them building your site for you so mostly the hard stuff is all code work which I can’t do. Throw Photoshop CS6 at me no problem but CODE, no thanks 🙂

Kindest regards”

–Paul T

“I don’t have a problem, but just wanted to say thank you for not only a brilliant plugin but also the superb support given to me when I had problems setting it up.

The support given was quick and efficient – AND it was even given over the weekend!!

If anybody is wondering whether or not to upgrade to the Pro version – I would definitely say DO IT!

Thanks again”

–Jill

“I didn’t need another copy of BPS Pro so I donated the money instead.

Ain’t much consider all the help you have given to me.

Out of all the plugins and developers I have came across the last few months, I think you deserve to make it the most.

Hope your company becomes like a big Norton or McAfee and you make millions. You have the product, skills, but what impress me more is your level to help a customer.

Thanks for all the support.”

–Thomas

“Once again thank you Edward.

You have set the bar for customer service and support.”

–Dave

“You are the man. Thanks for the great service and product.”

–Nick

“thank you for all your help — you go way beyond the call of duty. “

–Jeffrey

“Thank you.

The plugin seems great and the support is outstanding.”

–Nirvin

“Appreciate all of your help and you super amazing response. Please keep me posted on your products as I am a loyal customer now.”

–Scott

“Hi,

Thanks! I did what you told me and the php error page disappeared, thank you.
You been great help, i will definitely tell other people. Your website explains everything, and customer service is awesome, thanks alot”

–Remi

“I understand, great. Thanks so much for all your help. And congrats on creating a great plugin, I see why everyone uses it now.”

Best,
–Gil

“Genius work here. :)”

–Lys

“Excellent. I’ll try both of these.

Thanks, as always, for your great support.”

–Jack

“Looking forward to it – and I also appreciate the prompt support and fixes.  Thanks, again.”

–Samm

“Thanks so much for your help & insight. Really appreciate it…
Looking forward to the new version! Sounds great! I’ll spread the word…
All the best,”
J

“You nailed it! It must be Wordfence.

I usually install BPS Pro first, then wordfence, and then backup buddy.

But this time around I started with wordfence because it’s an existing site and I wanted to run a malware scan (came back clean) before doing anything else.

I’ll de-activate it and try again.

Thanks for an awesome plugin!”

–Andres

“Ed

Thank you so much for all your work in sorting out why this one site within the hosting account was not seeing the correct custom php.ini

I have edited the php.ini to set up the error log file to a common folder
…/public_html/zz_bps/…..log

All the other sites were set up to see that error log file. So I have got all the sites working fine on that hosting account.

Using BPS has been a big learning curve for me in terms of getting to grips with .htaccess and .ini files. I have learnt such a lot over the past week or so in implementing BPS in all of my sites. I am feeling so much more confident that I have got a robust system in place to guard against 99% of hacking attempts.

Again, many thanks – and my best wishes for a nice weekend.

Kind regards”

–David

“thanks for being so helpful, its all working as it should, must have been a typo or I am far too tired!!”

–Jean-Michel

“Sorry about that – I went looking in my junk and didn’t even notice the attached key. Thanks so much for your help.”

–Ray

“Thanks for being patient with me. All fixed now.

Cheers,”
–Mike

“Well. I think I can wait for the new release then.

Now that I know what it is about, it doesn’t bother me.

Thank you so much for your help, once again.”

–Stefano

“Thanks very much Edward, that is very comprehensive.

I have to admit I always find getting the settings correct for BPS, but I feel a lot safer having it installed.

Your support has always been great, and I am happy to sing the praises of this plugin.

Have a great weekend.
Best Regards”

–Tony

“Thank you for all your help over the past two days. I know how busy you must have been – following the 3.4 update issues. I really do appreciate your fast and helpful support.”

–Dave

“Thanks. That did it.”

–Brian

“okay looks like I’m good and clean and everything’s working and protected.

Thanks for putting those alerts in there to show next steps…

This is getting less of a freak out, but it’s good to make mistakes, because I’m learning from them.

Sorry about the bother.”

–Cao

“Ed Hi

I contacted you in January this year – I had purchased your BulletProof Security Plugin.

Thank you for all your help at the time.. you may recall that I mentioned that I was going to be involved in the development of several high profile websites – well now the first has just gone live.
You did say that I could give you a shout anytime..”

–Julia

“Dear Edward et al

BPS is an awesome product. I wouldn’t run a WordPress site without it ever again. But since installing your product we have been under siege by hackers from Europe and Russia who seem to be drawn to the site BECAUSE OF the plugin. As though they were looking for a fight with you through us.

Would you consider offering a solution using perhaps Rewrites or functions.php to hide or obfuscate wp-login.php? There are multiple solutions posted on the web, but none are starting from such a high level protection as we AIT-PRO customers are. I want to do this right.

Thank you!”

–Mark

“Thanks for your explanation.  I have purchased the product.  I am a novice so I will read everything a couple times before I do anything.  Hopefully I want screw up my work lol.   Thanks again.”

–b

“thanks for all the help
sorry for the confusion”

–Ross

“Hi Edward,

The site was recovered now, thank you!”

–Yell

“Thank you so much, Ed!”

–Sabine

“Ok Super Thanks for the info and I look forward to the new Version.

I was impressed with the free version from BPS, thats why I decided to buy the Pro Version”

–Steve

“Thanks was the quick reply – that was very fast!

I had never heard of the NS flag before a couple of moments ago… that works for now.

Thanks again,”

–Michael

 

“Hi Ed,

Thanks a lot for your support always.

Attached is an image for error logs. How will I set the time the error_log said to correct it? How will I delete or clear the log in BPS, I mean, without going to VPS cPanel?

Again, thanks a lot for your help.”

–Maria

“Okay it worked now. Finally 🙂 Thanks for your help.

Best, “

–Angelo

“Bingo – that did it.

Brilliant tool – much better than Better WP Security. That thing was awful – gladly will send all my clients to you as an “add-on”.

Do you offer any bulk pricing or affiliate options?

Best,”

–Mark

“I understand, great. Thanks so much for all your help. And congrats on creating a great plugin, I see why everyone uses it now.

Best,”

–Gil

“Thanks! Product works great!”

–Tomas

“Well you’ve got a great product and incredible support. I hope all of your hard work pays off. ; )”

–Pierre

“As usual… thank you very much!”

–S

“BPS Rocks Man, Me.. and I am sure a ton of other people really love and appreciate what you are doing!”

–Robert

“Hi Ed,

First off, want to say you have good customer support. You actually spend the time to help a customer even AFTER they have purchased. Most people once they have your money, they don’t care unless they can upsell you.

Thanks for that.”

–Thomas

“Ok, and thanks for the quality of BPS Pro and for the very fast support !!!

It’s very great !

Happy New Year ! “

–Pascal